Terms and Conditions

The following terms & conditions regulate the contractual relationship between the Helsinki Card holder and Stromma Finland Oy Ab. By purchasing a Helsinki Card, the customer accepts these terms & conditions.

The Helsinki Card holder recognises that while visiting the attractions they are solely a contractual partner of the operator of the attraction in question.

To clarify, these terms & conditions only regulate the contractual relationship between Stromma Finland Oy Ab and the Helsinki Card holder with regard to the Helsinki Card.

The attractions included in the Helsinki Card are hereinafter referred to as “contractual partners” of Helsinki Card.

The Helsinki Card
The Helsinki Card is a physical or an electronic card that, against a one-time payment, entitles the holder to a single free admission to each attraction listed on the Helsinki Card website for the chosen duration.

Card holder
The card holder is the person to whom a digital card or a voucher for a physical card was issued. The card holder of a physical card must date the Helsinki Card with the date of first use, on the reverse side. The card is personal and non-transferable without the written permission of Helsinki Card.

Rights and duties of the card holder
The physical card must be shown to the card reader when boarding public transportation to activate the ticket. Penalty fare and a single fare are charged from anyone travelling without a valid ticket. The digital card does not include public transportation. 

During the validity period of the Helsinki Card, the card holder may use the services as listed on the Helsinki Card website. The customer is not entitled to any reimbursement for unused or not consumed services or for attractions being closed during the validity period of their card. The cardholder is obliged to store the Helsinki Card carefully. In case of any complaint relating to the reservation, the customer must apply directly to Stromma Finland Oy Ab.

Liability
Stromma Finland Oy Ab shall not be liable for any deficiencies, damages, losses, or non-provision of services by individual contractual partners. Any complaints and claims the cardholder may have regarding the use of the services of a contractual partner can therefore only be raised against the relevant contractual partner of Stromma Finland Oy Ab. In such a case, the terms & conditions of the relevant contractual partner of Stromma Finland Oy Ab shall apply. Stromma Finland Oy Ab is not responsible for complaints that arise during the cardholder’s visit to the contractual partner.

Period of validity
The Helsinki Card is valid for the chosen duration, as agreed. This agreed-upon validity period will be printed on the Helsinki Card. The physical Helsinki Card must be redeemed by the end of April, 2025. The digital card should be used within one year of its purchase.  If the contract between Helsinki Card and a contractual partner of the operator of an attraction is terminated, the Helsinki Card shall no longer be valid for that attraction.

Loss of the physical card
In case of loss of an unused physical Helsinki Card, Stromma Finland Oy Ab must be notified immediately. No replacements or refunds can be offered for lost or stolen cards. The Helsinki Card is not valid for return visits to any attraction.  

Distance and Doorstep Sales Act
Stromma Finland Oy Ab follows the Distance and Doorstep Sales Act which means that you have the right to cancel your purchase within 14 days after your purchase. At regretted purchase you have to contact Stromma Finland Oy Ab by phone or e-mail within 14 Days. The card will then be sent back to Stromma Finland Oy Ab at below address. Return postage and any additional cost are payed by the customer. The money for the purchase will be refunded when the cards are delivered to Stromma Finland Oy Ab. You do not have the right to cancel your purchase if you have activated the Helsinki Card.

Address:
Stromma Finland Oy Ab, Unioninkatu 18, FI-00130 Helsinki, Finland

Privacy and data protection
Stromma Finland Oy Ab processes the cardholder's personal data received (in particular: full name, address, and the type, date, time and scope of services received), hereinafter referred to as “data”, and the data obtained during the use of the Helsinki Card. By purchasing the Helsinki Card, the cardholder agrees that these data may also be used by Helsinki Card and its contractual partners for tourism-related evaluations and for the development and optimisation of the Helsinki Card. The data may also be processed by parties with which Stromma Finland Oy Ab cooperate to provide the card at the redemption point. At any time, the cardholder may withdraw this consent without giving any reason by contacting Stromma Finland Oy AB. The data shall not be disclosed to third parties.

Miscellaneous
Additional agreements shall only be valid in writing.

Special provisions for online purchases
Items 1 through 10 shall also apply to online purchases. The following additional provisions shall apply:

10.1.) The purpose of the website helsinkicard.com is the sale of the voucher Helsinki Card.

10.2.) An online purchase can only be made with a valid credit or debit card.

10.3.) Personal data required for purchases or enquiries, such as name, phone number or e-mail address, will only be used for the abovementioned purposes and will not be disclosed to third parties. The data may be processed by parties with which Stromma Finland Oy Ab cooperate to provide the service. 

10.4.) You have the right to cancel your order for the Helsinki Card within 14 days starting from the day after completion of your online order (“Cancellation Period”).

To cancel, you must contact us by email (sales@stromma.fi) within the Cancellation Period.

You do not have the right to cancel your order for the Helsinki Card within the cancellation period if you have activated or collected the physical Helsinki Card.

The Publishers reserve all property rights under statute and common law including the rights in the name My Helsinki Card and Helsinki Card.